Our Store Policies

Return Policy

Let’s understand ‘Handmade’ before we initiate a return or exchange!

All our products are handcrafted resulting in each product being unique and slightly different from each other. Colours of an item listed on our online portals may differ slightly when you actually receive them.

Handmade, by definition, means a glorious uncertainty when it comes to uniformity.

We encourage custom sizes and variations to meet you style needs and strive to ensure that the garment or item you order meets your specific requirements. 

However, despite this , if you for any reason are unsatisfied with your purchase we will replace the product free of cost . Please read below our return & exchange policies before you return any item.

Please note that a refund will not be made against any discounted / sale items , unless there is a defect or different from its description

Reverse Pick Up Policy

We value our customers and work hard to ensure that you return to us for all your apparel, home decor and gifting needs. We offer our customers a simple, hassle-free, Reverse Pick-up policy. 

Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

• You can call us/ whatsapp us on +91 9900150583 or e-mail us at balenblocker@gmail.com within 10 days from the date of delivery.

• Please mention your order number in the subject line to help us quickly process your returns/exchanges.

• Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a salable condition.

• We request you to maintain the original packaging of the items to be returned, including the Bale N Blocker tags

• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

• The items for reverse pick up will be picked up within 4 business days from the date of request.

• After the receipt of item(s), your request for returns/exchanges would be processed.

• In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

• Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.

Return Policy

Our shipments are carefully inspected before leaving our studio, but if you are not satisfied with your purchase, please follow the instructions below:

• You can return/exchange in 30 days after date of delivery, But under the condition that we are is intimated within 10 days of delivery of the goods to your address.

• Bale n Blocker will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.

Please ship to the following address

Bale N Blocker, 

No 1052, The Magic Faraway Tree, 

Thalaghattapura Post, 

Kanakapura Road, 

Bangalore 560109

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Bale N Blocker  has erroneously sent you a wrong item / colour / size.

• Customer can also request for a reverse pick up in case reverse pick up service is available through our couriers.

Refunds will only be done in the following cases:

• Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.

• Genuine quality issues.

• Packages lost in transit.

• In case Bale N Blocker discovers that a wrong item has been shipped to you.

No refunds will be given in the following cases:

• In case of minor design and colour variations. With handmade products there will always be some variation between products.

• Incorrect or outdated delivery address.

• Incorrect address format including any form of a PO Box address.

• After 3 failed delivery attempts by the courier.

• Package refused by recipient.

• Products returned in a used or damaged condition

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.